Our policies provide you with information on our hours of operation, order process, shipping as well as refunds and exchanges. If you have additional questions please contact us.
Scratch Paper Studio operating hours are Monday through Friday 9:00AM to 7:00 PM. Any inquiries received after operating hours Monday through Friday will be addressed the next business day. All orders and inquiries placed over the weekend will be responded to and processed on Monday.
The processing time for the products in the shop can vary due to production of each item. Please allow 3 to 7 business days for your order to process. If the product you purchased is out of stock at the time your oder is placed, you will be notified of when that item will be sent to you.
All orders are shipped by USPS First Class or Priority mail with delivery confirmation that will allow you to track your order. Once your order has been shipped, a shipping notification email will let's you that your order has been shipped and is on its way to you.
If you would like to use an alternate shipping method for your order let us know prior to placing your order as this cost will have to be adjusted. Please note that those shipping charges will be applied to your order at check-out.
If you receive the wrong order or are not satisfied with the item received we are happy to provide a refund or exchange what you received for the correct order. Scratch Paper Studio will issue a refund within 15 days of your purchase for all unused and unopened items. In order to receive your exchange or refund we require you to ship items back to us before your refund or new product is sent to you. Please note that shipping cost are not refundable.